At Pet Me Up, customer satisfaction is important to us. Due to the nature of our products, we do not accept returns of opened or used dog treats for health and safety reasons.
If you receive a damaged, defective, or incorrect product, please contact Pet Me Up within 7 days of delivery. Customers may be asked to provide photos of the product and packaging to help us resolve the issue.
Approved refunds or replacements will be issued at the discretion of Pet Me Up. Refunds will be processed to the original payment method, and processing times may vary depending on the customer’s financial institution.
Pet Me Up is not responsible for products damaged after delivery due to improper storage or handling. We recommend storing all products according to the instructions provided on the packaging.